Customer Feedback

Below you will find the thoughts and reviews from some of our clients, if you would like to leave feedback, please contact us.

Reviews

"

Barry was really helpful and listened to exactly what we wanted and kept me informed at every stage of the sale. I really valued the phone calls and how friendly Barry is. Fantastic experience buying my new car and would highly recommend to anyone.

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Miss K from Ryde, Isle of Wight

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We went to Premier Ford to view a used Ford Kuga, spoke to Sales consultant Barry, who swiftly arranged a test drive for us. Barry took us through the choices of buying used and new, there was no pressure or pushing for a sale, we felt completely at ease and under no obligation, friendly and extremely helpful. Was pleasurable experience buying our first brand new car thank you.

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Mr L from Cowes, Isle of Wight

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The Motability sales person (Barry) was fantastic and was so helpful with all my needs. He kept me informed at every stage of getting my car and I couldn't have asked for any more.

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Mr B from Ventnor, Isle of Wight

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Barry was very friendly & helpful, we liked the fact that he pointed out other products & services we might like without being pushy. We couldn't think of anything that could have been done better. Barry is an excellent salesman & if we had to score him it would be 10 out of 10.

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Mrs C from Newport, Isle of Wight

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In a world where people are very quick to criticise companies; we always believe in giving feedback where good service is provided.

I have driven Ford vehicles on and off for nearly 30 years and purchased both new and used. In all my experiences I have never encountered such a professional sales consultant. From our first visit (when we were unsure whether to purchase another Kuga or change to another make) Leigh Harris was helpful and knowledgeable without being pushy. He kept us informed of delivery progress and arranged the finance without any fuss.

When I took delivery last week Leigh spent over an hour with me explaining the paperwork and also in the vehicle going through the various controls, many of which different from our previous Kuga. I found this very beneficial and have never experienced it with any Ford dealer on the mainland. 

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Mrs J from Sandown, Isle of Wight

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I've owned the vehicle for 10 months now, and have found the customer service from Premier Ford to be fantastic. Prior to purchase of my Transit Connect, I had never bought from a dealer - instead, I usually buy privately. From dealing with Premier Ford, I can understand why people are happy to pay slightly above what you'd pay privately, and receive the assurance of a good quality vehicle, warranty, customer service, dealer expertise, add on deals, etc. The customer service I've received (and hope to continue receiving) from Leigh and Paul has been outstanding. During enquiry before, and during purchase of the vehicle, Leigh was very helpful, patient and a pleasure to deal with. Naturally, I expected this whilst purchasing the vehicle - but I feel that the same high level of customer service has followed on. I find Paul a pleasure to deal with when it comes to maintenance of the vehicle - recently the vehicle demonstrated an issue (present from build, however I’m the first user to have unearthed the issue). Despite the issue being of relatively low importance (aux stereo input), Paul completely understood my desire to rectify the issue, and shared the same enthusiasm. Due to various issues (difficulty in finding the root cause of the fault, availability of parts etc), the van needed to be returned to Premier Ford on several occasions. I would normally be disgruntled by this - but with the service provided and the clarity that Premier were doing their utmost to resolve the issue, I really didn't mind returning. The vehicle is now due its first service (since being in my possession); due to working away from home during the week, I had anticipated arranging for a service on a Saturday to be difficult. Despite difficulty in workshop availability, I feel Paul genuinely understands the needs of my commitments and actively went out of his way to make Saturday arrangements, at a date and time that suited me. I’d like the brilliant customer service provided by Leigh and Paul to be recognised by Ford because for this alone, I would certainly return to Premier Ford for my next vehicle.

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Mr Y from Ryde, Isle of WIght

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I have dealt with Premier Ford Newport for many years, this being my 14th new Ford. Excellent dealership. Always make you feel welcome..one of the family

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Mr D from Sandown, Isle of Wight

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We received the level of service that a valued customer would expect to receive and made to feel that our custom was important. The service received was quick and efficient.

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Mr B from Shanklin, Isle of Wight

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The level of customer service I experienced was of an exceptionally high level throughout the entire process. All members of staff were very welcoming and approachable. The salesperson (Leigh Harris) is a huge asset to the company and dealt with the purchase with very high levels of competence but not ever forgetting the sales/customer relationship, he could not have been more helpful!

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Miss C from East Cowes, Isle of Wight

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This is my first Ford and Leigh was extremely helpful in guiding me through the purchase of my Ford Ka.I have had quite a few cars of different types but found Leigh to be a good salesman in his help and knowledge of the car . I will certainly go to him again and recommend him to my friends.

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Mr M from Cowes, Isle of Wight

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I don't think that they could have done anything better.

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Mr A from Newport, Isle of Wight

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Have purchased 2 new Fusions from Premier Ford over the last 8 years, have always found staff very helpful, whether buying a car or any servicing/repairs. I have always been treated courteously and promptly.

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Mr H from Newport, Isle of Wight

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Excellent as always!

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Miss W from Shanklin, Isle of Wight

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Very pleased with the overall service I received. All completed on time as estimated.

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Mr D from Bembridge, Isle of Wight

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Kept well informed before, during and after service. Polite and friendly staff.

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Mr M from Newport, Isle of Wight

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Overall the service was excellent and because I am a customer of long standing I feel as though I am known as a friend rather than a customer.

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Mr C from Brighstone, Isle of Wight