Covid-19 Premier Ford Customer Update

Dear valued customers,

In line with Government recommendations we will be closed until further notice to help slow the spread of Covid-19.

We hope and pray all our staff and customers stay safe and look after loved ones at this challenging time.

At this difficult time many of our customers are awaiting delivery of new vehicles or their vehicles are currently in for repair either in our Service Department or Accident Repair Centre. If you have any concerns please email us (info@premierford.co.uk). We would like to reassure our customers that despite the current uncertainty, a number of our staff are working remotely to assist you with any queries you might have.

You can make an enquiry using our website, live chat, sending us a message on Facebook or by emailing info@premierford.co.uk

If you have a booking for any of our services for the 25th March onwards, these have been automatically cancelled and we will endeavour to contact you as soon as possible to re-book.

If you are a Key Worker and you need essential work to be carried out on your vehicle, please email info@premierford.co.uk we will arrange assistance for you to get your car repaired as soon as we can. As well as team responding to business enquiries from home, we have a skeleton staff from each department to call upon for genuine emergency service use. Please email us for more details.

Although our showroom is currently closed, you can still browse our website and view the full range of new and used cars and vans. All our used vehicles are presented online with a video tour so you can take a good look around it from the comfort of your home. You are also welcome to use our online finance calculators and valuation software to get an idea of how much your existing car is and what your monthly payments could be. You can make an enquiry on any vehicle on our site and a member of our sales team will respond to you when they can.

If your Motability lease is coming to an end, it will automatically be extended by 6 months. You will be insured during this time. If you have any questions or concerns about this please contact us. FAQs from the Motability Scheme regarding Coronavirus

MOT Update:

From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months. You do not need to do anything to extend your vehicle’s MOT expiry date if it’s on or after 30 March 2020. However, you must keep your vehicle safe to drive. Your vehicle will be automatically given a 6-month MOT exemption. This will extend your current MOT expiry date by 6 months.

I would like to take this opportunity to thank all of Premier Ford’s staff for their continued professional and hardworking approach. Rest assured, as well as looking after our customers, Premier Ford will be doing everything possible to look after our staff during these unprecedented times.

A number of staff member are working from home so do not hesitate to contact us via email if you have any concerns.

We thank you for your support and understanding during this difficult time.

We will continue to provide regular updates via our social media pages, but if you have any questions or concerns in the meantime, please don’t hesitate to contact us via the the online form below, our live chat function, email or by phone.

For further information regarding the COVID-19 outbreak, please click here for the World Health Organisation website.

Yours sincerely

David Rye

Premier Ford Managing Director

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